Sr. CRM Manager

Job ID
Marketing - Marketing Services



Aerosoles is a global leader in the women's footwear industry generating $400+million in retail sales in over 40 countries with 10,000+ points of distribution. 


Our vision:

Founded in 1987 as an innovator in combining style and comfort , our vision for the future is to build on this foundation and establish a more ambitious intersection of fashion and performance that redefines the market 


Our mission:

To realize our vision and grow market share profitably with women 25+ around the world through breakthrough products, inspiring marketing, leadership in the consumer experience both online and in store around the world. We will achieve these goals through our passionate, professional, empowered and interdependent teams. 


Aerosoles.... Fashion that feels good! 




This role is responsible for the management and analysis of consumer engagement and loyalty program initiatives through, Aerosoles stores, email, direct mail & catalogs. Implements strategies and tactics to drive sales, grow the Aerosoles loyalty program and increase engagement, acquisition and repurchase rates while optimizing profit.  Analyzes and interprets data & campaigns to identify consumer segments and for delivering personalized content through targeted emails, catalogs and online messaging.  


  • Manage relationship w/CRM Vendor and Loyalty Platform
  • Provides in-depth analysis on Consumer behavior
  • Develop, manage, and execute Loyalty Program strategy
  • Manage issuance of Rewards
  • Manage segmentation & selection for catalog mailings
  • Manage relationship w/co-op database, CRM vendor & printer to support monthly catalog mailings
  • Provide segmentation for catalogs mailing and coordinate w/mail house, etc
  • Reliant on Zeta for advanced analytics


  • 5+ years experience in managing CRM, email marketing programs, retention & reactivation campaigns in a direct to consumer ecommerce environment
  • BA/BS degree
  • Highly proficient in MS Excel
  • Analytical, detail oriented and organized
  • Effective at meeting deadlines independently
  • Knowledgeable in Can-Spam & other privacy laws/regulations
  • Prior experience with Google Analytics & Cheetahmail



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